Refund Policy for Farmhouse Stays
Last updated: 21/05/2024
Introduction. This Refund Policy governs the terms and conditions for the cancellation and refund of stays booked at our agriturismo La Locanda del Cardinale. Our goal is to ensure a pleasant experience for our guests by efficiently resolving any issues related to bookings.
Booking Cancellation. Guests can cancel their booking following these guidelines:
- Cancellation up to 30 days before the arrival date: Full refund of the deposit paid.
- Cancellation between 29 days and 15 days before the arrival date: 50% refund of the deposit paid.
- Cancellation within 14 days of the arrival date: No refund of the deposit paid.
Cancellation Due to Force Majeure. In case of cancellation due to force majeure, such as natural disasters, health emergencies, or other extraordinary situations, we will evaluate each case individually to determine refund eligibility.
Refund Request Procedure. To request a refund, please follow these steps:
- Communication: Contact our customer service via email at info@lalocandadelcardinale.it or by phone at +39 0583 64 10 06 to notify the cancellation and request a refund.
- Necessary Information: Provide booking details, including the booking confirmation number, customer name, and stay dates.
- Processing: Our team will evaluate the request and inform you of the outcome within 7 business days.
Refund. If approved, the refund will be processed within 7-10 business days from the cancellation confirmation. The refund will be made using the same payment method used for the booking unless otherwise indicated.
No-Show. In case of no-show without prior notice, no refund will be given, and the full amount of the booking will be retained.
Booking Modifications. Any changes to the booking, such as date changes or stay duration, are subject to availability and may incur additional costs. Please contact our customer service for further details and assistance.
Exceptions and Limitations.
- Special offers, promotional packages, and last-minute bookings may be subject to different cancellation policies, specified at the time of booking.
- No refunds are provided for additional services not used during the stay (e.g., excursions, prepaid meals in the restaurant).
Contact Information. For further information or clarification about our Refund Policy, you can contact us via email at info@lalocandadelcardinale.it or by phone at +39 0583 64 10 06.
Changes to the Refund Policy. We reserve the right to modify this Refund Policy at any time. Changes will be published on this page with the update date. We encourage you to periodically review this page to stay informed of any changes.
Thank you for choosing La Locanda del Cardinale. We are committed to ensuring your satisfaction and appreciate your trust in our service.
La Locanda del Cardinale
Loc. Termini, 1, fraz. Filicaia | 55031 Camporgiano
Tel. +39 0583 64 10 06